Privacy Policy

Last updated: 27 August 2026

Suzy Pepper is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and safeguard your personal data when you visit our website www.suzypepper.co.uk in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Suzy Pepper is the data controller responsible for your personal data.

  • Email address: ruth@suzypepper.co.uk

  • Postal address: 53 Townsend Road ME65RH

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: First name, last name.

  • Contact Data: Email address, telephone number, billing address.

  • Technical Data: Internet protocol (IP) address, browser type, time zone setting, operating system, and platform via Squarespace cookies.

  • Usage Data: Information about how you use our website, products, and services.

3. How and Why We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

  • Provide and maintain our website and services (Performance of a Contract).

  • Respond to enquiries sent via contact forms (Legitimate Interests).

  • Send marketing communications, if you have explicitly opted in (Consent).

4. Data Sharing and International Transfers

We host our website using Squarespace. Your data may be transferred outside the UK and stored on servers in the United States. Squarespace protects this data using standard contractual clauses approved by the UK government. We do not sell your personal data to third parties.

5. Your Legal Rights

Under UK data protection laws, you have rights including:

  • Right of access: The right to ask us for copies of your personal data.

  • Right to rectification: The right to ask us to correct inaccurate information.

  • Right to erasure: The right to ask us to delete your personal data.

  • Right to withdraw consent: The right to opt out of tracking or marketing at any time.

To exercise any of these rights, please contact us at [Insert Contact Email].

6. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us directly. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

Cookie Policy

Last updated: 27 August 2026

This Cookie Policy explains how Suzy Pepper uses cookies and similar technologies on our website suzypepper.co.uk

1. What are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information.

2. How We Use Cookies

We use cookies to keep our website secure, understand how visitors interact with our site, and remember your preferences. Squarespace categorises these into:

  • Necessary Cookies: Required for core site functionality like security, user authentication, and shopping carts. These cannot be switched off.

  • Analytics and Performance Cookies: Help us understand how visitors use our site (e.g., page views, traffic sources) so we can make improvements. These are blocked by default until you click "Accept All".

3. How to Manage Your Cookie Choices

You can change your cookie preferences at any time by clicking the cookie settings icon/button visible at the bottom of your screen. Alternatively, you can block cookies via your internet browser settings.

Essential E-Commerce Cookies

These functional cookies are automatically loaded to enable secure store operations and cannot be switched off:

  • Commerce-Checkout: Remembers your checkout session data as you move through payment windows.

  • Cart: Remembers the items you add to your shopping basket while you browse the site.

  • Crumb: A vital security cookie used to prevent cross-site request forgery (CSRF) and protect customer checkout sessions.

E-Commerce and Transaction Data

When you buy a product or service from our shop, we collect necessary information to process your order.

  • Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us.

  • Payment Processing: Your financial information (such as credit card numbers) is not stored or visible to us. It is securely captured and processed directly by our independent payment gateways, [Stripe / PayPal who act as separate data controllers.

  • Fulfilment Data: We share your contact details and shipping address with our delivery partner(s) (e.g., [Royal Mail / DPD / DHL solely to deliver your physical goods.

  • Legal Basis: We process this information to perform a contract with you (fulfilling your order) or to comply with a legal obligation (UK tax and accounting records).